PAYMENTS
Refund and cancellation policy
The order status and verified payment record govern what happens after you place an order.
Policy version v1
Before payment
An order may be saved while payment is still pending. Nothing is treated as paid until the authorised payment confirmation is recorded.
After payment
Once report preparation or review has started, cancellation and refund eligibility depends on the service state and the applicable policy. A refund is not assumed merely because a request was made.
How to ask for help
Use the support route shown with your order to ask about cancellation or refund eligibility. The team will review the request against the order's authoritative state.
No unsupported promise
This page does not promise an automatic refund or a refund outcome that the order and payment records do not support.